12/2013 - STAY AWAY FROM AVIS!!!!!

I was billed by Avis for damaging a rental vehicle (I did not). The vehicle was in poor mechanical condition when I got it, BUT the problems were internal and mechanical in nature so I could not tell when the vehicle was inspected. The vehicle stopped all mechanical operations on the road way, leaving me with no steering, brakes or headlights (at night, on mountain foot hills). When the mechanic came he went under the car and took something from underneath it saying "see, you wrecked it" :bs:.........The franchise ( or their thieving employees) attempted to bill my credit card without notifying me prior to assessing a bill or notifying me of the situation. My credit card company declined the charge as the transaction was not authorized and originated from an anonymous vender at the airport. The charge was attempted a second time originating from the Avis franchise. A fraud complaint was filed with my credit card company and The Avis corporate office as well as a dispute of the charges, because Avis did not treat it as fraud on the part of the franchise. I was told there would be an "investigation" of the matter. The matter was transferred to an Avis International Resolution Specialist. She notified me that based on the documentation that was provided to her that I owed U.S. $4,216.01. The documentation she provided as support...... the bill from the franchise itself, with no documentation of any investigation by her. The Avis Collection Department, is attempting to collect what the franchise erroneously claims I owe them. The Avis customer support and International Resolution departments have failed to guard their client (me) against the malicious and fraudulent business practices of their foreign franchises. At last tally Avis now fraudulently and erroneously asserts that the total sum of $5,660 is now owed. When hell freezes over and Trujillo returns to office............

Corradoooooo :iconTU::iconTU::iconTU::iconTU:

Did you decline the insurance when you rented it?

Holy shit! That is a nightmare. Good luck with all that. The car rental companies are all scammers, but that $5K+ makes me sick.

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Originally Posted by eastcoastallstar

Corradoooooo :iconTU::iconTU::iconTU::iconTU:

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Clean out your voicemail inbox.....:rofl:

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Originally Posted by Hunter

Did you decline the insurance when you rented it?

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Insurance, yeah, jajajajajajajajaja. Yes I opted for collision insurance, and my credit card provides coverage for rentals world wide. But if I did not damage the car, I am not liable, why should (would) insurance pay. Plus insurance fraud is a felony..... even in the DR, but stacking bullshit charges on my bill......... meh, not so much

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Originally Posted by Tonto4

Holy shit! That is a nightmare. Good luck with all that. The car rental companies are all scammers, but that $5K+ makes me sick.

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Thanks! You know thats how business is done sometimes in the DR.

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Originally Posted by Corrado

Insurance, yeah, jajajajajajajajaja. Yes I opted for collision insurance, and my credit card provides coverage for rentals world wide. But if I did not damage the car, I am not liable, why should (would) insurance pay. Plus insurance fraud is a felony..... even in the DR, but stacking bullshit charges on my bill......... meh, not so much

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Do you have document that you accepted the insurance and paid for it? I cant see how Avis could come after you if you paid for the collision insurance. Be very careful relying on your credit card for auto insurance...lot of hidden things they don't cover. I always was told to take the collision insurance overseas.

Thanks for the info.
I will stay away from avis just for the principle of it.

Agree, no Avis My Visa refused to fight them taking their side of the argument. Go Payless. Many rentals, never a problem !

I rented a basic economy car last month on line from fox car rental at mia and paid online and when I went to pick it up I asked for a free upgrade:corky:

they said no but would give me a new camero convertible for an extra $15/day so I took it.:iconTU:
when I got my visa statement they not only billed me the original bill but the new revised bill with the extra charge as well:mad::eek:

after several emails they finally reversed the first online bill but if they did that on me I wonder how many times these charges slip thru the cracks:eek:


there was a documentary last winter about a budget car rental company in Vancouver billing everyone for a windshield (small crack in the lower section where no one would see it when picking up the car) and never changing them so they could keep billing:eek:

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Originally Posted by Hunter

Do you have document that you accepted the insurance and paid for it? I cant see how Avis could come after you if you paid for the collision insurance. Be very careful relying on your credit card for auto insurance...lot of hidden things they don't cover. I always was told to take the collision insurance overseas.

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Check out my post, the dispute resolution person used the bill as proof that I owe them. Plus there was no collision, so they cannot file this with the insurance.......that would be insurance fraud. So nothing that I say, or any papers matters because the bill says I owe them. The bill is the sole foundation for the claim that I owe them. I am not relying on the credit card, there was no collision.........so I can't file......same position as Avis.....That would be insurance fraud.

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Originally Posted by Corrado

Check out my post, the dispute resolution person used the bill as proof that I owe them. Plus there was no collision, so they cannot file this with the insurance.......that would be insurance fraud. So nothing that I say, or any papers matters because the bill says I owe them. The bill is the sole foundation for the claim that I owe them. I am not relying on the credit card, there was no collision.........so I can't file......same position as Avis.....That would be insurance fraud.

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Sorry if I am being thick.

But the mechanic says you "wrecked it"..... so that is part of the no fault collision insurance you purchased from them. That protects you no matter what happens to the car.

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Originally Posted by Hunter

Sorry if I am being thick.

But the mechanic says you "wrecked it"..... so that is part of the no fault collision insurance you purchased from them. That protects you no matter what happens to the car.

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sounds like the motor seized up and they are trying to say he wrecked it:rofl:
poor maintenance on there part or the factory warranty would have covered it

he better demand an itemized bill and go from there after consulting with a dealer in the usa about what they say went wrong and if they would/should cover it :iconTU:

even in cuba when a fuel pump failed they brought me another rental and didn't charge me:iconTU:

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Originally Posted by Hunter

Sorry if I am being thick.

But the mechanic says you "wrecked it"..... so that is part of the no fault collision insurance you purchased from them. That protects you no matter what happens to the car.

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Not thick, you just don't get what is happening.

It is a hustle. No one believes that the car was wrecked. They want cash money from me. They do not want to file a false insurance claim with whoever covers them. There was no wreck, they know this. They set me out with a bad car they knew would put me down, so they could fabricate charges...... hoping I would just pay.

No wreck = no police report= no insurance pay out.

I really do not care about the cock suckers at the franchise. My real problem is that the corporate office in the U.S. supports this bullshit and backs the franchise even though there is not a shred of evidence from them.

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Originally Posted by whynotme

sounds like the motor seized up and they are trying to say he wrecked it:rofl:
poor maintenance on there part or the factory warranty would have covered it

he better demand an itemized bill and go from there after consulting with a dealer in the usa about what they say went wrong and if they would/should cover it :iconTU:

even in cuba when a fuel pump failed they brought me another rental and didn't charge me:iconTU:

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But doesn't my point still apply...no fault collision insurance covers mechanical failure?

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Originally Posted by Corrado

Not thick, you just don't get what is happening.

It is a hustle. No one believes that the car was wrecked. They want cash money from me. They do not want to file a false insurance claim with whoever covers them. There was no wreck, they know this. They set me out with a bad car they knew would put me down, so they could fabricate charges...... hoping I would just pay.

No wreck = no police report= no insurance pay out.

I really do not care about the cock suckers at the franchise. My real problem is that the corporate office in the U.S. supports this bullshit and backs the franchise even though there is not a shred of evidence from them.

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You might get credit collectors after you and hurt your credit score if you don't shell...that sucks

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Originally Posted by whynotme

sounds like the motor seized up and they are trying to say he wrecked it:rofl:
poor maintenance on there part or the factory warranty would have covered it

he better demand an itemized bill and go from there after consulting with a dealer in the usa about what they say went wrong and if they would/should cover it :iconTU:

even in cuba when a fuel pump failed they brought me another rental and didn't charge me:iconTU:

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Thanks, that is exactly what happened. Not just poor maintenance, I firmly believe it was done on purpose.

I got the itemized bill. Corporate has it too. Corporate says they cannot control the billing practices of the franchises in foreign countries.

So if a dealer in the U.S. says they would cover it, then what?

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Originally Posted by Hunter

You might get credit collectors after you and hurt your credit score if you don't shell...that sucks

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Yep, but that works both ways.

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Originally Posted by Hunter

But doesn't my point still apply...no fault collision insurance covers mechanical failure?

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nope:corky:
there wasn't a collision there fore no payment would be paid

you need a mechanical coverage policy like lubrico/coast to coast/ gmpp etc to cover breakdowns