Funny you brought this up! I was just about to post an update tonight.
Since the January incident, I've been on the phone at least 3 times a week begging and threatening DR AVIS to send my paperwork ao i can be reimbursed my $700.
My claims adjuster here in the States had no clue what he was dealing with in DR. He kept saying things like, "I'll give them a call", then "fax them" and "follow it up with a letter".
Good luck with that!! Hope they have Luz at the time of your fax. And i hope the guy at the desk doesn't lose the Avis cell phone. And I've never seen any type of mail delivery!
Anyway, after 3 months of going back and forth with DR Avis, my wingman WSJ actually had to go down there to Santiago in person, and get things rolling.
Long story short, they initially charged me $700 for a windshield crack the size of a quarter and my insurance here in the States (master card) reimbursed me for $550 which was good enough for me!!!
The check arrived yesterday!
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