Being involved with working Dominicans can be a frustrating experience. I have to keep my employees trained to certain standards and follow certain procedures.
They will do something every day for 3 months, then just stop doing it one day. Not to see if I say something; only because it's easier not to do it.
Then they get upset when I call them out on it.
There's a Burger King next to my house. The employees there have timers and procedures to cook food a certain way each time. I don't know how many times I've been there and watched one of the employees cook fries or Onion rings, and pull them out of the oil every minute or so to see if they're cooked or not. Ask them why they don't use the timer, and they'll say stuff "doesn't cook long enough". They cook it until they think it "looks" right.
My biggest aggravation with them? They have a continuous survey going on. Fill out a survey on line, get a code, write it on the back of your receipt, and get a free whopper the next time you go.
On the back of the receipt, it says you have 30 days from the date of purchase to get your whopper. (The code changes every month at the beginning of the month.)
If you go on the 29th, do the survey and get a code and go back on the 1st of the next month, they say it's not valid. If you show them the receipt that says 30 days from date of purchase... they say the receipt is wrong because the code changes on the first of the month.
WTF?
That's why food comes out of the kitchen just fine one day, then a month later, it sucks. Nobody is watching them, and is trusting them to do it right.
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