NewsWhore
04-22-2008, 02:30 PM
The DR is tapping into its returning immigrant population to become the Caribbean's leader in the call center industry, as reported in the Miami Herald. The country is making the most of Dominicans who have their American English accent down pat, and can give callers seeking customer service the impression that they are being assisted by someone in the US.
"The government in Santo Domingo is offering incentives, sending thousands of young people to English immersion school and clearing out failed textile factories to make room for one of the biggest trends in telecommunications: the Caribbean", reports the Florida newspaper. Business in the DR has increased in recent years, from 11 call centers four years ago to 56 and nearly 25,000 employees of an estimated 60,000 in the entire Caribbean.
With more and more companies looking to expand in Spanish-speaking markets, Eddy Martinez of the Center for Export and Investment told the newspaper that he expects to see 100,000 call center jobs in the next four years. The government hopes to fill the posts with the thousands of students who have benefited from scholarships for nine-month English immersion courses.
See www.miamiherald.com/457/story/503466.html (http://www.miamiherald.com/457/story/503466.html)
More... (http://www.dr1.com/index.html#11)
"The government in Santo Domingo is offering incentives, sending thousands of young people to English immersion school and clearing out failed textile factories to make room for one of the biggest trends in telecommunications: the Caribbean", reports the Florida newspaper. Business in the DR has increased in recent years, from 11 call centers four years ago to 56 and nearly 25,000 employees of an estimated 60,000 in the entire Caribbean.
With more and more companies looking to expand in Spanish-speaking markets, Eddy Martinez of the Center for Export and Investment told the newspaper that he expects to see 100,000 call center jobs in the next four years. The government hopes to fill the posts with the thousands of students who have benefited from scholarships for nine-month English immersion courses.
See www.miamiherald.com/457/story/503466.html (http://www.miamiherald.com/457/story/503466.html)
More... (http://www.dr1.com/index.html#11)