NewsWhore
01-18-2007, 05:20 PM
Lack of trust between companies and consumers has created a vicious cycle of finger-pointing and poor service in the electricity industry, AES EdeEste head Jesus Bolinaga told Listin Diario. Bolinaga says that EdeEste took a poll last year that found that many consumers feel that the energy companies are stealing from them, that the costs are too high, and that service is of the lowest quality. On the other hand, the survey picked up on the fact that the energy companies complain that consumers steal energy and are delinquent clients.
Bolinaga says that the poll has taught them that trust is needed if the energy crisis is to end. He explained that the company has been interacting with communities while at the same time installing anti-energy theft systems and improving reliability and hours of service. He said that they have changed their vision and mission to become a company that provided electricity, not blackouts. Staff members who are not in tune with this new philosophy are being dismissed, said Bolinaga. As a result, many communities, such as El Milloncito (Sabana Perdida), and the towns of El Seibo and Hato Mayor are being supplied with 24 hours of electricity, and consumers there are paying their bills on time.
More... (http://www.dr1.com/index.html#8)
Bolinaga says that the poll has taught them that trust is needed if the energy crisis is to end. He explained that the company has been interacting with communities while at the same time installing anti-energy theft systems and improving reliability and hours of service. He said that they have changed their vision and mission to become a company that provided electricity, not blackouts. Staff members who are not in tune with this new philosophy are being dismissed, said Bolinaga. As a result, many communities, such as El Milloncito (Sabana Perdida), and the towns of El Seibo and Hato Mayor are being supplied with 24 hours of electricity, and consumers there are paying their bills on time.
More... (http://www.dr1.com/index.html#8)