NewsWhore
05-07-2007, 05:40 PM
Forty-eight call centers are currently operating in the Dominican Republic, but the perception of corruption, the impact of political activities and the small number of Dominicans who speak English have combined to slow the growth of this "back office" industry. Added to these factors are the continual high cost of energy and commercial bank lending restrictions. This data is contained in a study ordered by the Center for Exports and Investment (CEI-RD) that also points out the lack of call center clusters that could reduce overall costs. The study was carried out by the Hewitt Company of India, and compared conditions in the Dominican Republic, Mexico, Costa Rica, Jamaica, El Salvador, Panama, the Philippines, the Czech Republic, South Africa and India. The DR came in seventh on the list. However, as a counter-balance to the cited deficiencies, the Dominican Republic does offer economic stability, a record of continued growth, excellent geographical location and an "excellent telecommunications infrastructure."
More... (http://www.dr1.com/index.html#5)
More... (http://www.dr1.com/index.html#5)