NewsWhore
10-26-2007, 02:50 PM
Oscar Pena Chacon, president of Codetel, says that during this year alone the country's largest telecommunications company has invested RD$8 billion in remodeling and renovations in order to provide a better service. Pena made his comments during a ceremony inaugurating a new customer service office at the company's corporate building on John F. Kennedy Avenue. Although Codetel says it has been upgrading its infrastructure to provide users with better service, the process hasn't been without complaints. Users have noticed a sharp decrease in the quality of its Internet service and Codetel has only recently accepted that there is a problem, but has yet to resolve it. Last week Codetel published an apology to its users in Diario Libre, but instead of accepting full responsibility for the lack of service it blamed the issue on technical problems.
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