I was billed by Avis for damaging a rental vehicle (I did not). The vehicle was in poor mechanical condition when I got it, BUT the problems were internal and mechanical in nature so I could not tell when the vehicle was inspected. The vehicle stopped all mechanical operations on the road way, leaving me with no steering, brakes or headlights (at night, on mountain foot hills). When the mechanic came he went under the car and took something from underneath it saying "see, you wrecked it" .........The franchise ( or their thieving employees) attempted to bill my credit card without notifying me prior to assessing a bill or notifying me of the situation. My credit card company declined the charge as the transaction was not authorized and originated from an anonymous vender at the airport. The charge was attempted a second time originating from the Avis franchise. A fraud complaint was filed with my credit card company and The Avis corporate office as well as a dispute of the charges, because Avis did not treat it as fraud on the part of the franchise. I was told there would be an "investigation" of the matter. The matter was transferred to an Avis International Resolution Specialist. She notified me that based on the documentation that was provided to her that I owed U.S. $4,216.01. The documentation she provided as support...... the bill from the franchise itself, with no documentation of any investigation by her. The Avis Collection Department, is attempting to collect what the franchise erroneously claims I owe them. The Avis customer support and International Resolution departments have failed to guard their client (me) against the malicious and fraudulent business practices of their foreign franchises. At last tally Avis now fraudulently and erroneously asserts that the total sum of $5,660 is now owed. When hell freezes over and Trujillo returns to office............
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