I stay 2 days at Hotel Europa at the end of December 2011. The hotel has a fantastic location but really dropped the ball during my stay. Shower didnt work the first night which we didnt discover until the morning but they were able to move us to another room but the young guy that was manning the desk was a somewhat rude with the whole request of a working shower. We changed rooms, showered then went out to check out the area and meet up with Yayow.
Later that night we went back to the hotel only to find NO towels in our room. I went down to the front desk which was now manned by an older gentleman. He indicated the towels were all locked up in the laundry room but he would try to make a call to get a key to grab us a couple of towels. We went up to the room and a few minutes later he called to tell us we couldnt get towels until the morning. Without much choice we crashed out leaving the towel dilemma until morning. About 9am I went downstairs and was met by a younger receptionist that had a bit of a shitty attitude the day before (it was New Years Eve so maybe he was pissed that he was working that day, who knows). He met me at the bottom of the stairs and without so much as a "HOLA or GOOD MORNING" he greets me with the one word question "COMPLAINT?" I answered, "We need towels as there are none in our room since yesterday". He answered "We have no towels sir, the washing machine broke yesterday". He started being kind of a dick again so I figured it wasn't worth talking to him much more. Not sure how many guests were without towels that day but what fucked up timing for New Years Day. A few hours later we checked out....he didnt offer a single word. No apology, no offer to discount the remaining nights of our stay OR even to confirm that we would have towels or not. We packed up our shit and moved out.
GOOD: Price ($40 night), Location (right in the middle of the action), Room Size.
BAD: No Towels, Poor water pressure, limited hot water, Poor WiFI, Restaurant Quality was Poor, Service, Unfriendly Staff, Rooms were a bit worn, Noisy area (the tradeoff for the great location).
Overall Festy Grade: D- (never again)
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